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FAQ

Product

Do you have any cooking tips for otherworld pancakes?

We've got you covered. Otherworld pancake mixes just need water. Don't over-mix your batter...a few lumps are a-okay! The best pan to cook otherworld pancakes is a non-stick pan or a griddle. The proper cookware will help make your pancakes easy to flip and cook evenly on both sides. We recommend cooking your pancakes at 350 degrees (medium heat) and for at least three minutes on each side. Remember to let your pan heat up before adding the batter to the pan and to let your pancakes cool before eating. On vacation without a measuring cup? No problem. Otherworld pancakes are made with equal parts mix and water.

Do you have any cooking tips for otherworld waffles?

There are a variety of waffle makers on the market, but our favorites are the Dash Mini Waffle Maker and the Dash Multi Mini Waffles Maker. Otherworld waffles are the perfect combination of crispy on the outside and fluffy on the inside.

Is your product gluten-free?

Our first line of pancake and waffle mixes contain gluten (whole grains). We are working on developing a gluten-free line for all of our gluten-free pancake and waffle lovers.

What should I use as a healthy topping for my pancakes & waffles?

Check out some tasty options on our recipe pages here.

Are you sure these are good for me?

No, it's not too good to be true. Our light and fluffy pancakes and waffles are stacked with fruits, vegetables, superfoods and whole grains! All of our mixes have no artificial ingredients, no added sugar, no nuts, no dairy, no soy, no GMO's. Click here to learn more about our superfood ingredients.

Shipping

How do I track my order?

All tracking information is sent via email when your package has shipped. If you are unable to find your tracking email, please contact us at hello@otherworldfoods.com.

How long will my order take to ship?

Please note that we are only currently shipping within the U.S. Our average shipping time is 3-5 business days. All orders $35 and over within the US will receive free shipping.

What does it mean to make my shipping carbon neutral?

We've partnered with Cloverly to provide the option of carbon-neutral shipping for all shipments. Based on your package's weight, origin and destination, Cloverly calculates the carbon emissions generated from each shipment at checkout and then purchases an offset instrument to reduce, avoid or sequester the same amount of carbon elsewhere in the environment. All Cloverly offsets are verified by third parties, such as Gold Standard, the Verified Carbon Standard (VCS) and the American Carbon Registry (ACR). 

What is a carbon offset?

A carbon offset is an instrument representing the reduction, avoidance, or sequestration of 1 metric ton (2,205 pounds) of carbon emissions. It's called an offset because it's used to compensate for an equal amount of carbon emissions elsewhere. Carbon offset projects are verified by third parties to make sure that they indeed reduce, avoid, or sequester the amount of carbon that they claim. Click here for a current list of the offset and Renewable Energy Credit projects in Cloverly's portfolio and an interactive map showing their locations.

VIP Subscribers

How do I sign up to be a VIP subscriber?

You may sign up to be a subscriber upon checkout. Please contact hello@otherworldfoods.com with any additional questions about becoming a VIP subscriber. You may cancel or change your subscription at anytime by logging into your account at www.otherworldfoods.com.

What does it mean to be a VIP subscriber?

Our pancake and waffle super fans, otherwise known as VIP subscribers, receive discounted shipments of their choice on a 30, 60 or 90 day recurring basis. As a VIP, you can change or cancel your recurring order at anytime. VIP subscribers also receive exclusive access and discounts on limited edition launches, secret recipes and much more.

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